Frequently Asked Questions
International Shipping
From which countries does Ágilex ship?
Ágilex handles international shipments from Colombia, Ecuador, Mexico, and the United States to any destination worldwide, using its own routes and a network of global logistics partners.
How long does an international shipment from Ágilex take?
An international shipment with Ágilex takes an average of 3 to 4 business days, depending on the destination and the type of service selected; the exact delivery time is confirmed when a quote is provided.
Shipments to the United States take 3 to 4 business days, and shipments to Europe take 5 to 7 business days.
How much does international shipping cost with Ágilex?
The cost of an international shipment with Ágilex depends on the destination, weight, dimensions, and type of goods, with clear rates from the start and no hidden fees.
How is the shipping cost calculated with Ágilex?
The cost of a shipment with Ágilex is calculated based on the package's characteristics; the Ágilex team recommends the most efficient shipping option via WhatsApp or the customer service hotline.
What is the price per kilogram of Ágilex for shipping to the United States?
Ágilex offers a per-kilogram rate for consolidated cargo and a flat rate for courier shipments to the United States; the exact price depends on the weight, dimensions, and type of goods. We also offer rates for shipping documents from Colombia to other countries.
Can I track an Ágilex shipment?
Yes. Every shipment from Ágilex includes a tracking number so you can track its status in real time, from departure to final delivery. The tracking number is provided by our logistics partner, FedEx or UPS.
What payment methods does Ágilex accept?
Ágilex accepts bank transfers, credit and debit cards, and domestic and international payment platforms for your international shipments.
What happens if an Ágilex package is lost or damaged?
Ágilex offers optional insurance for international shipments that covers loss or damage; coverage details and cost are provided when a quote is requested.
What products does Ágilex not ship?
Ágilex does not ship flammable or explosive substances, weapons, drugs, or perishable goods without the appropriate health permits, in accordance with the regulations of the destination country. Feel free to contact us, and we’ll help you determine which products you can ship.
Does Ágilex ship food, cosmetics, or medications?
Yes, provided they are not perishable and have the appropriate health certification; feasibility depends on the regulations of the country of origin and destination.
What can be shipped to the United States with Ágilex?
With Ágilex, you can ship clothing, shoes, handicrafts, documents, accessories, and non-perishable processed foods with health certification; cash, high-value jewelry, weapons, flammable substances, drugs, animals, and fresh foods that do not comply with USDA and FDA regulations are not permitted.
Fulfillment
What is Ágilex Fulfillment?
Ágilex Fulfillment is a service that provides storage, packaging, and international shipping for e-commerce products, allowing brands to outsource their logistics and focus on sales.
Does Ágilex handle the packaging and shipping of orders?
Yes. Ágilex handles the picking, packing, and coordination of each order with partner carriers for shipping and final delivery.
Can you view inventory in real time with Ágilex?
Yes. Ágilex offers a dashboard where customers can monitor their inventory and the status of their orders in real time.
How much does it cost to store products with Ágilex?
The cost of storage with Ágilex depends on the volume of inventory and the length of storage; Ágilex provides a customized quote based on the specific operation.
International Locker (ÁgilBox)
What is an Ágilex international locker?
An Ágilex international locker is a physical address abroad assigned to the customer to receive international purchases and forward them to their home country securely and with traceability.
Where does Ágilex have lockers?
Ágilex has partner lockers in the United States and Spain.
How do I get an Ágilex (ÁgilBox) locker?
Signing up for Ágilex's ÁgilBox locker service is free; when shopping at an international store, the customer uses the assigned address along with their ÁgilBox user number.
International Collection
How does a business process international sales using Ágilex?
Ágilex connects businesses with Finturu so they can collect payments for international sales in dollars or euros and receive the funds in a local bank account, without complex banking procedures.
Is an incorporated company required for Ágilex International Collection?
It is not mandatory. Ágilex offers International Payment Collection for both independent entrepreneurs and small brands that are not incorporated.
What payment methods does Ágilex International Collection accept?
Ágilex International Billing accepts international credit cards, bank transfers, and digital wallets, depending on the customer's country.
How much does Ágilex's International Collection service cost?
Ágilex International Collection charges a competitive fee, with preferential terms for Ágilex customers.
Can the International Payment Service be used when selling from Colombia, Ecuador, or Mexico?
Yes. Ágilex International Collection allows businesses in Colombia, Ecuador, and Mexico to receive international payments without needing a bank account abroad.
